Conditions générales de vente

Terms of Sale

These Terms of Sale apply to every purchase made on darknessdagger.com (“Darkness Dagger”, “we”, “us”). By placing an order, you confirm that you have read and accepted them, together with our Shipping Policy, Refund Policy, Privacy Policy and Terms of Service.

1. Who we are
Darkness Dagger creates gothic dark luxury pieces for those who feel most like themselves in the shadows, turning your love of dark romance and dark academia into something you can build, wear and keep. You can reach us at contact@darknessdagger.com.

2. Products and descriptions
We do our best to display our products and their colors as accurately as possible. Slight differences between your screen and the product, or small variations in handmade or decorative details, are not considered defects. Product images are for illustration. Building sets and kits are sold with the pieces and instructions listed on the product page. Instructions are provided digitally unless stated otherwise. Some products contain small parts and are intended for ages 18+ unless the product page states otherwise. Keep them out of reach of young children.

3. Prices and payment
Prices are displayed on the product page and at checkout, in the currency shown. Taxes and shipping costs, when applicable, are shown before you pay. Free shipping offers apply only to the order totals and conditions shown on our website. We accept the payment methods shown at checkout. Your payment is processed securely by our payment providers, and we do not store your card details. We may correct pricing errors, and if an error occurs on your order, we will contact you before shipping.

4. Order acceptance
Your order is confirmed when you receive our order confirmation email. This email is sent to the address you entered at checkout, so please check that it is correct and look in your spam folder if you do not see it. We reserve the right to refuse, hold, or cancel an order, for example in case of a pricing error, stock issue, suspected fraud, or failed payment verification. If we cancel your order, you will be refunded in full on your original payment method. To protect our customers and our store, we may ask you to verify your identity or shipping address before an order is shipped or before we discuss it with you.

5. Processing and delivery
Orders are processed in 1 to 3 business days. Estimated delivery times are shown in our Shipping Policy and begin once your order has shipped. These are estimates and not guaranteed delivery dates. Once your order ships, you will receive an email with a tracking number. You can also follow it on our Track My Order page. You are responsible for entering a complete and correct shipping address. We are not responsible for orders lost due to an incorrect or incomplete address. If your order has not arrived after 20 business days, please contact us with your order number. For non-EU destinations, import duties or taxes may apply and are the buyer’s responsibility.

6. Returns and refunds
You have 14 days after receiving your order to request a return, subject to the conditions in our Refund Policy. Returns must be requested by email before anything is sent back. For returns made because you changed your mind or no longer want the item, return shipping is at your cost. If your item is defective, damaged, or incorrect, contact us immediately after receiving it and we will make it right at no cost to you. We do not offer refunds on orders that have not yet been delivered, except where covered by shipping protection or required by law.

7. Optional add-ons
At checkout, you may add optional services. These add-ons are digital services and are not shipped as physical items.

• 30-Day Guarantee: extends the return window from 14 to 30 days after you receive your order. All other return conditions still apply.
• Shipping Protection: covers your order if it is lost or stolen during delivery, as described in our Refund Policy.
• Price Protection: if the price of the item you bought drops within 30 days of your purchase, we will refund the difference. Sales not included.

The price of these add-ons is non-refundable. Their status in your order tracking or the Shop app does not indicate the delivery of your physical items.

8. Replacement parts
If pieces are missing or damaged in a building set, you can request free replacement parts within 90 days of delivery. Please finish the full build first, circle each missing piece on the digital instructions, and send us your order number and photos. We will then send the missing pieces.

9. Order disputes and chargebacks
If you have a problem with your order, please contact us first at contact@darknessdagger.com. We respond to every request and aim to resolve issues quickly. In case of a payment dispute or chargeback, we reserve the right to provide your order information, tracking, delivery confirmation, and our correspondence to your payment provider.

10. Intellectual property
All images, videos, designs, text, and logos on our website belong to Darkness Dagger or its licensors and may not be reused without written permission.

11. Liability
To the fullest extent permitted by law, our liability for any order is limited to the amount you paid for it. Nothing in these terms limits your legal rights as a consumer where those rights cannot be excluded by contract.

12. Governing law
These Terms of Sale are governed by the laws of France, without affecting any mandatory consumer protection rights you have in your country of residence.

13. Changes
We may update these terms from time to time. The terms in force at the time you place your order apply to that order.

14. Contact
For any question about your order: contact@darknessdagger.com